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Privacy policy

Effective Date: 6/28/2023

At Buzzy Health, Inc., we are committed to protecting your privacy and ensuring the security of your personal information and personal health information. 

Buzzy Health is not a "covered entity" or a “business associate” under the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191 (collectively, "HIPAA") at this time. It is important to note that HIPAA does not necessarily apply to an entity or person simply because there is health information involved. HIPAA will not apply to any or all of your transactions or communications with Buzzy Health. However, we believe that your health information should have heightened privacy protections, which are also required by certain state privacy laws. All collection, use, and disclosure of your health information through the Site is governed by Buzzy Health’s Health Information Privacy Policy. When you create an Account and log in to the Site using your Account Information, you will access a patient portal and be prompted to engage with your Care Advocate via SMS text messaging (our “Services”). We treat all health information that you provide when creating an Account and via messaging your Care Advocate as health information under Buzzy Health’s Health Information Privacy Policy. That means if we need to collect, use, or disclose that health information for any reason, we follow the Health Information Privacy Policy. Please review the Health Information Privacy Policy for more information on how we protect your health information and your rights under applicable laws.

This Privacy Policy explains how we collect, use, and disclose your other personal information that is not health information. By using the Site and our Services, you agree that we can collect and use your personal information as described in this Privacy Policy. If you do not agree, please do not use the Site or our Services.  All capitalized terms in this Privacy Policy not defined herein shall have the meaning set forth in the Terms & Conditions.Visit our Health Information Privacy Policy to see Please take a moment to read this policy carefully.

  • Information We Collect:

    • Personal Information: We may collect personal information such as, but not limited to, your legal first and last name, email address, birthdate, phone number, state, preferred pronouns, gender or gender identity, sex at birth, and emergency contact details when you voluntarily provide them to us.

    • Payment Information: If you sign up for a paid product or service from us, such as our monthly or annual membership, you may be required to provide your payment card or bank account information.

    • Browser and Device Data: We collect data about your browser and device(s), including IP address, device identifier, device type, operating system and Internet browser type, screen resolution, operating system name and version, device manufacturer and model, plug-ins, and add-ons.

    • Usage Information: We gather information about how you interact with our website, including browsing history, time spent on the Sites, pages visited, links clicked, language preferences, patterns of use, and the pages that led or referred you to our Site. 

    • Analytics Tools: We also collect information about your online activities on websites and connected devices over time and across third-party websites, devices, apps, and other online features and services. For example, we use Google Analytics on our Sites to help us analyze your use of our Sites and diagnose technical issues.

    • Cookies: We use cookies and similar technologies to enhance your browsing experience and collect information about your preferences and usage patterns. You can modify your browser settings to decline or accept Cookies. However, in a few cases, some of our Sites’ features may not function as designed We use Cookies for the following purposes:

      • Necessity. To enable features that are necessary for providing you the services on our Sites, such as keeping you signed in, improving security, and preventing and detecting fraud.

      • Preference. To allow us to remember your preferences and identify you when you return to our Sites.

      • Analytics. To allow us to understand how our Sites are being used, track site performance and content views, and make improvements to the content, products, or services.

      • Advertising. To deliver targeted advertising based on your preferences, location, and/or interests across different services and devices and measuring effectiveness of ads.

      • Social Media. To enable the sharing of content from our Sites through social networking and other sites.

    • De-identified Data: We may use de-identified information created by us without restriction. When we use the term “de-identified information,” we mean information that is neither used nor intended to be used to personally identify an individual. 
       

  • How We Use Your Information:

    • We may use your personal information for the following purposes:

      • To provide you with the Site and full functionality on the Site. To provide the Services.

      • For business analytics purposes.

      • For our own marketing purposes.

      • To provide customer support to you.

      • For account and network security purposes.

      • To maintain legal and regulatory compliance.

      • To enforce compliance with our agreements and policies.

      • To service your account.

      • To notify you when Site updates are available.

      • To create de-identified information such as aggregate statistics relating to the use of the Site.  

      • To protect ourselves, you, and others; prevent fraud; and create and maintain a trusted, secure, and reliable online environment

      • To comply with our legal obligations; respond to subpoenas, court orders, or legal process; or to establish or exercise our legal rights or defense against legal claims

      • To fulfill any other purpose for which you provide us personal information.  

      • In any other way we may describe when you provide the information.

      • For any other purpose with your consent.
         

  • Information Sharing and Disclosure:

    • We may share your personal information with the following categories of third parties:

      • Our affiliates. We may share personal information with our affiliates, in which case, we will require such affiliates to comply with the terms of this Privacy Policy.

      • Service providers. We share personal information with our service providers to provide services on our behalf, such as payment processing, analytics, advertising, hosting, marketing, customer and technical support, and other services, who are bound by contractual obligations to keep personal information confidential.

      • Third party providers. We may share personal information with third-party partners in connection with our Site and Services, who are bound by contractual obligations to keep personal information confidential. 

      • Third-party platform advertising. We may share your information with third-party platform providers who assist us in serving advertising regarding the Sites and Services to others who may be interested. We also partner with third parties (such as Facebook and Google) who use Cookies to serve interest-based advertising and content on their respective third-party platforms that may be based on your preferences, location and/or interests.

      • Compliance and harm prevention. We may share personal information as we believe necessary (i) to comply with applicable law, rules and regulations; (ii) to enforce our contractual rights; (iii) to investigate possible wrongdoing in connection with the Site and Services; (iv) to protect and defend the rights, privacy, safety and property of Buzzy Health, you or others; and (v) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities.

    • We do not sell personal information, and personal information will not be shared with third parties for their marketing purposes. This Privacy Policy applies only to information we collect through the Site. This Privacy Policy DOES NOT apply to information collected by any third party. When you click on links on the Site you may leave our Site. We are not responsible for the privacy practices of other sites, and we encourage you to read their privacy statements. 

    • Our Sites may contain links to other websites that are not operated by Buzzy Health. We are not responsible for the content or privacy policy policies of websites we do not own or control, and our privacy policy does not apply to third-party websites. We strongly suggest you review the privacy policies for third-party websites to understand how your personal information is used and stored by those websites.
       

  • Data Security:

    • The security of your personal information is important to us. We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

    • While we strive to protect your personal information, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.  Text messages and emails are not always secure because they travel over unencrypted networks that we do not control. As a result, we cannot ensure or guarantee the security of any information you transmit to us.

    • By using the Services and providing us your cell phone number and email address, you permit us to communicate with you by SMS text message and email. You may also ask us to stop by contacting your Care Team. You understand that you may have to pay data costs to receive SMS text messages that we send to your mobile phone. 
       

  • Your Choices and Rights:

    • You may have rights and choices regarding our use and disclosure of your personal information. Unless instructed otherwise, you can exercise these rights and choices by contacting us at info@askbuzzy.com.

      • Opting out of receiving electronic communications from us. You will not receive promotional electronic communications from us unless you have opted in to receive such communications. If you no longer wish to receive promotional email communications from us, you may opt out via the unsubscribe link included in such emails. We will comply with your request as soon as reasonably practicable. Please note that if you opt out of receiving promotional emails from us, we may still send you important administrative messages that are required in order to provide you with our Services or for other reasons disclosed in this Policy.

      • View or change your account personal information. If you have an account on our Site, please visit your account for any privacy rights, choices, or preference options that may be offered. In your Buzzy Health user profile, you are able to add and edit your profile picture, legal first and last name, preferred name, phone number, preferred gender, preferred pronouns, current state, birthdate, and emergency contact information. You can also add, edit, and delete your credit card information, Buzzy subscription status and plan, and insurance information.

      • Account deletion requests. You have the right to request the deletion of your account with Buzzy. If you would like to request that your account be deleted, please contact us at info@askbuzzy.com. You may request deletion of your personal information by us, however, we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete personal information, it will be deleted from the active database, but may remain in our archives (subject to applicable law) and we may also retain anonymous information about your use of our services. Once we disclose some of your personal information to third parties, we may not be able to access that personal information any longer and cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures. After we delete personal information, we may retain de-identified information and will continue to use de-identified information as permitted under this Privacy Policy.

      • Your California privacy rights. California residents have certain rights with respect to our sharing of their personal information with third parties for their own direct marketing purposes. We do not disclose personal information to third parties for their own direct marketing purposes. However, because California residents have the right to request information regarding such practices under California’s “Shine the Light” Law, please contact us using the information in the Contact Us section. You must include your full name, email address and postal address in your email or mail request so that we can verify your California residence and respond. “Personal information” under this California law means any information that is identified, described, or was able to be associated with an individual at the time of disclosure.

      • Your Nevada privacy rights. Nevada residents have the right to request to opt out of any “sale” of their personal information under Nevada SB 220. We do not currently sell personal information under Nevada law; however, you may still request to opt out of the future sale of your personal information. If you are a Nevada resident and would like to make such a request, please contact us using the information in the Contact Us section at the end of this Privacy Policy, and provide “Nevada Privacy Rights” in the subject line. You must include your full name, email address and postal address in your request so that we can verify your Nevada residence and respond. In the event we sell your personal information after the receipt of your request, we will make reasonable efforts to comply with such request.

      • Anti-discrimination rights: We will not discriminate against you for exercising any of your privacy rights under law, or as set forth in this Privacy Policy.

         

  • Children's Privacy:

    • The Services are available for use by children 13 years of age and older, but children are not authorized to become Members and may not use the Services without the verifiable consent of a parent or legal guardian. If you register as the parent or legal guardian on behalf of a minor, you understand that as part of the services, we will collect the personal information of the child. Your consent is required for the collection, use, and disclosure of the child’s information. We will not collect your child’s personal information unless you consent via the Parental Consent Form and by agreeing to this Privacy Policy. However, if you do not give your consent, your child may not use our services. We collect information about the child’s use of the services (as authorized by a parent or legal guardian), including information sent by the mobile device or computer used by the child (e.g., IP address, unique device identifiers, website usage information, etc.) and information sent by the mobile device(s), and location information. Any health information relating to children will be health information governed by the Health Information Privacy Policy. If we learn that we have collected the personal information of a child under 18 outside the above circumstances we will take steps to delete the information as soon as possible to the extent permitted by law. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.
       

  • Changes to the Privacy Policy:

    • We reserve the right to modify this Privacy Policy at any time. Any updates will be effective upon posting the revised policy on our website.
       

  • Contact Us:

    • If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: info@askbuzzy.com.

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